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Damage to your car from an accident means you need to take the car in for repairs. Ask the following questions to make sure you get the auto collision repair you need.
1. Is the Work Warrantied?
It's vital that a shop backs up its work with a warranty on the parts and labor. This protects you in the event something goes wrong. It's also important that the work doesn't compromise any manufacturer or dealer warranties on your vehicle. For example, the shop may be required to only use OEM parts in order to avoid negating the manufacturer's warranty.
2. Is the Shop Certified?
There are a variety of certifying organizations for auto repair shops. One to look for is a shop that is certified to work on your specific vehicle make. In fact, if your car is under warranty, the warranty may be voided if you have work performed by a shop that is not manufacturer certified. Other certifications to look for include ASE certification and any necessary certifications required in the state in which you live.
3. Will They Work With the Insurance Company?
If the work is being paid for by an insurance policy, it is useful if the repair shop will file the paperwork to be paid directly. Otherwise, you must file the claims, pay the shop for the work, and then be reimbursed by the insurance company. This can be a slight hassle, particularly if the insurance company tries to deny coverage of the shop's fees. If the shop handles insurance directly, they will deal with the negotiating to cover the cost of the work.
4. What Is the Payment Policy?
For those paying out of pocket for collision damage repair, make sure you are aware of any payment policies. Many shop require full payment at time of completion. Failure to pay can mean forfeiting your vehicle. Some shops may offer payment plans, though. If you may need this option, make sure it is available before the repair shop begins work.
5. Are Loaner Cars Available?
Being without a car for an extended period can be tough. If you don't have rental coverage on your insurance, you may be able to get a free loaner vehicle from the shop. Some repair centers provide loaner vehicles for anyone having work done. Ask about the details, as they can vary. Some shops simply provide a shuttle service, others provide unlimited loaner vehicles, and others only provide a loaner for a few hours.
Contact an auto collision repair service for more information.
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